Refund policy

Pétales en Fleurs

Returns & Refunds Policy 

At Pétales en Fleurs, your safety and satisfaction are our top priorities. Every item is thoroughly inspected before shipment to ensure the highest quality.

Due to the nature of our products and in adherence to hygiene and safety standards, all sales are final. We do not accept returns or exchanges on the following:

• Hair accessories or styling tools

• Hair oils, treatments, or any beauty product — regardless of whether the seal is broken or intact

This policy ensures that every customer receives products that are brand new, unopened, and uncompromised.

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Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt and contact us immediately if any item is damaged, defective, or incorrect so we can evaluate the issue and make it right.

📩 Contact us at hello@petalesenfleurs.com with:

• Your order number

• Clear photos of the item and packaging

If eligible, we will offer a replacement or store credit.

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Final Sale Items

We are unable to accept returns on:

• Sale items

• Gift cards

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Questions or Concerns?

You can always contact us with any questions at hello@petalesenfleurs.com. 

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Final Note 

By placing an order with Pétales en Fleurs, you agree to this policy.

Thank you for supporting a small business committed to your safety and care.